Exchange and refund policy

 
At the Marie-Osée boutique, we manufacture all products on site. So it is possible to do some alterations when needed. 
So do not hesitate to contact us if you have questions or special request regarding your product purchased on our site.


EXCHANGE POLICY

 If your Marie-Osée product does not satisfy you completely, you can return it as new within 14 days of the date of receipt.
The exchange is subject to the following conditions:

  1. Maximum period of 14 days.
  2. Exchanges must be approved by Marie-Osée (by email or phone)
  3. Items must be returned to Marie-Osée at the client's expense.
  4. The customer must provide a copy of the invoice of the purchase.
  5. Custom-made items are excluded.
  6. Items must show no signs of wear.
  7. The customer assumes the risk of loss or damage during transport
 
REFUND POLICY

If a refund is required, return the unworn merchandise within 14 days of following
the delivery, with the original labels intact and the original purchase invoice.
 
The refund is subject to the following conditions:
  1. We do not refund items worn or damaged.
  2. Custom-made items are excluded.
  3. The return / refund must be approved by Marie-Osée (by email or phone)
  4. Shipping and handling charges are not refundable.
  5. The customer assumes the risk of loss or damage during transport

Purchases made with Paypal / Stripe will be refunded in the same way. Purchases made by credit card will be refunded on the same card as for payment.
The refund will be made within 48 business hours following receipt.
Return address

Marie-Osée
171 Saint-Vallier Ouest
Quebec, Quebec
G1K1J9
418-523-1132